Technical Writing Services

Your expert freelance technical writer

Katie Lingo is a UK technical writing service made up of two award-winning York-based writers, Katie Thompson and Craig Taylor. We work with companies to produce helpful, clear and concise technical copy.

While we've tackled many different projects, one rule remains the same. No matter the topic, technical writing services should do one thing:

Bridge the gap between your technical subject matter and your reader.

This means crafting informative technical communications that speak to real people. It forms a key part of content marketing strategies, creating helpful copy that doesn’t alienate your users. No matter if it's documentation, user manuals or web copy, at all times, high-quality technical writing should take the complex and make it simple.

That’s where a hiring a freelance professional technical writer comes in.

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Professional technical writing services

At Katie Lingo, we’ve covered lots of techy topics. Our very own Craig Taylor has a Master’s degree in Computer Science and loves nothing more than diving into AI, software, cloud computing and cybersecurity. With over eight years of experience, we’ve provided technical writing for anything from API documentation and user guides for SaaS platforms to engineering technical manuals.

But this technical knowledge only helps us understand the subject better. The most important thing? Taking the techy stuff and turning it into accessible, compelling, easy-to-digest English.

After all, a complex subject doesn’t have to mean a dull or confusing end-user experience. Our UK technical writing services keep your audience — the human reader — in mind.

Why hire a technical writer?

That’s all well and good for the reader. But what’s in it for you? Well, a more informed, engaged user means many benefits for your business. For one, our clear and informative professional technical copywriting services mean less work for your support team during onboarding or later down the line. Instead of taking up precious staff time, your users can refer to your excellent documentation, manuals and knowledge base instead.

Writing skills and business benefits aside, bringing us as a freelance technical content writer onto your project brings other benefits:

A blend of technical know how and content marketing services. The perfect mix of subject matter experts with linguistic prowess
Flexibility. No long-term commitments. Outsourcing by individual project needs or ask about our retained services pricing
Speed. Tight deadline? In-house team swamped? Experienced technical writers here to step in and get the job done
SEO-optimised technical content, including content strategy, keyword research, on-page optimisation and internal linking, that helps your page attract the right visitors.

Let's talk tech >

How our technical content writing process works

1. A chat: Let’s kick things off with an initial consultation. Tell us your needs, audience and objectives.

2. Research: The nerdy side takes over, delving into your subject and leaving no stone unturned.

3. Communication: As your technical content writer, we know that you want to stay in the loop through the lifecycle of our work. That's why we've used a range of collaboration and project management tools, from Google Docs to Trello or technical software like MadCap Flare, to get the job done. We'll work with your processes or point you in the right direction.

4. Drafting: With research in hand, we’ll turn the technical stuff into relatable, engaging and authentic content with thorough proofreading.

5. Delivery: On-time, every time. Standard drafts may be available within three to five days. Larger pieces may take a week or longer. Just let us know your deadlines in advance.

6. Revisions: Your feedback is always welcome. We’ll refine the copy until it’s a perfect fit.

What are your technical documentation needs?

Technical writing involves many skill sets — from digital marketing and copywriting to guides and tutorials. In the past, we’ve helped small businesses, medium-sized companies and global organisations with their technical content creation, including:

High-quality technical blog writing and landing page copy
Knowledge base, training materials, online help and FAQ documentation services
SaaS functionality, technical information and competitor comparison pages
API and software documentation, troubleshooting and instruction manuals
Technical author thought leadership pieces, white paper writing and case studies
Technical manuals, maintenance manuals, templates and standard operating procedures (SOPs)
Thorough end-to-end user guides.

Need technical documentation that we haven’t listed? Get in touch – we’re happy to tackle anything techy.

Examples of our technical writing freelance work

Here are some we made earlier. You can always get in touch to request specific samples.

Healthcare technology content

From white papers to event guides, we supported a global healthcare technology leader with a wide range of technical content.

The result was clear, authoritative writing that linked complex innovation to real-world impacts.

Technical writing for engineering

A UK engineering firm asked us to refine a major project proposal and its supporting documents. The aim was to provide the information without overwhelming the reader.

We streamlined the technical story and improved clarity, helping their bid stand out in a competitive field.

Data centres and IT writing

We partnered with a European data centre and managed IT provider to create SEO blog copy and client guides.

The content struck the balance between technical accuracy and accessibility, increasing their online visibility while building technical trust.

Technical author for software developers

Commissioned by a well-known UK app and software development company, we produced thought leadership and deep-dive white papers on coding and emerging tech.

Blending expertise with clear communication, the content positioned their core business as leaders in their space.

Scientific copywriting

For a specialist manufacturer of scientific hardware, we wrote precise and accessible content on instrument specifications.

From knowledge base articles to landing page copy, our work gave specialist audiences the clarity they needed in a digestible format.

SaaS content writing services

A cybersecurity SaaS platform turned to us for blog content, migration guides, API manuals and user-friendly instructions.

We delivered writing that combined rigorous technical authoring with usability. The finished pieces made their cybersecurity writing simpler to understand, making them easier to adopt.

How much do our outsourced technical writing services cost?

The cost of our technical writing services varies based on a few factors. When outsourcing your technical writing project to us, you’ll receive a bespoke quote that accounts for your the size, depth of research and timescales involved. We base our freelance technical writing company rates by the day or project. Generally, these follow ProCopywriters industry standard rates, from £400+VAT per day depending on the topic. If you’d like to talk costs, just get in touch – we’ll be more than happy to help.

"No copywriters have been as good"

“I have used many copywriters in the past, but none have been as good as Katie. She really investigates what she is writing about, to ensure she knows everything about the subject before she writes about it. I would highly recommend Katie to all.”

Clive Maple – Growth & Innovation Director, Hubba UK

"Comfortable with technical information"

“The team at Katie Lingo was quick to understand what we needed for the project and was comfortable with the technical information we passed over. We're planning to work with them again and I would recommend.”

Sarah Lawrence – Marketing Manager, Prior Scientific

"Fantastic to work with"

“Katie and Craig have been fantastic to work with! We brought in Craig initially to work with us to produce written content for a client in B2B tech and he sure brought the knowledge! He knew the niche perfectly and works perfectly with the team.”

Emma Russell – Founder & CEO, Oxford Comma Digital

Let’s take your technical writing from complex to clear

Technical writing services offer more than just words on a page. Done well, they help your readers genuinely understand and engage with your service. With a knowledgeable yet human approach from a freelance technical writer, your key messages will reach their target audience with clarity.

Ready to start? Get in touch and let’s make the complex clear.

Don't just take our word for it...

Frequently asked questions (FAQs)

Find answers to common questions about our technical writing services. You can also browse our FAQs for more information.

What exactly do technical writers do?

A professional technical writer will take complex information and make it clear, helpful and accessible. The topic could be many different things – technology, software, tools, machinery…the list goes on, and some can be pretty time-consuming. But no matter the subject, technical content writers help get your message across to those who need to hear it.

Who needs a technical writer?

Anybody dealing with technology and technical matters in their workflow can use technical writing services. That’s especially true if you’re looking to describe highly technical information or subjects to customers, potential leads or anybody else. The technical writer should take your in-depth information, streamline it down to the basics, then create the exact content needed – from web copy and marketing pieces to user manuals or documentation.

What are the principles of technical writing?

The principles of technical writing are to limit jargon, remove unnecessary complexity and provide clear, actionable content. This applies across all industries and for all kinds of technical writing.

What are the skills needed to be a technical writer?

Of course, a good freelance technical writer needs to create compelling copy. But there are many other important skills they should have. A deep understanding of different subjects helps, such as technology or engineering. But, perhaps more than that, soft skills are crucial. Being a good listener, a careful reader, and a committed researcher all help get the job done. They should also be empathetic – able to put themselves in their audience’s shoes to write technical copy that answers questions clearly and consistently.

What is the difference between technical authoring and technical copywriting services?

At Katie Lingo, we write all of our technical copy to be as clear and helpful as possible. However, companies may use them for different reasons. Generally, our technical authoring services are used to create documentation and support info – think user manuals, training copy, knowledge base answers and more. Our technical copywriting services, meanwhile, aim to be helpful while also selling a product or service. They’re often used in things like SaaS web pages, technical SEO writing, comparison pages and marketing materials. Of course, both need to make the techy stuff accessible for your readers first of all.

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